Care For Norfolk Conference
Time is TBD
Top of The Terrace,
Norwich City Football Club, Carrow Rd, Norwich NR1 1JE, UK


The Care for Norfolk conference is free to attend and will be of particular interest to those involved in the Health & Social Care in Norfolk, whether this be as a care service, professional or individual seeking care. 




The event will have a number of key note speakers talking about a range of subjects relevant to the Health & Social Care Sector. More speakers will continue to be added to the schedule.


Christine Futter

COO Norfolk & Suffolk Care Support

Outstanding Panel

We have a panel of care providers who have all been rated overall as Outstanding by CQC - They will be providing a panel discussion on both what they feel makes them outstanding, and what those looking for care should look for in order to ensure that they get good quality care.

Walter Lloyd-Smith

Norfolk Safeguarding Adults Board Manager

Mick Feather

Care Business Manager - Citation

Previously CQC

Mick is an enthusiastic Learning and Organisational Development professional with over 30 years’ experience working in the public sector and 15 years’ experience as a trainer.

Mick joined Citation in 2017 after 4 years as a Care Quality Commission Inspector, two years of which he spent training 600 new CQC Inspectors.

Mick has sound knowledge of the care sector, learning and development, equality and diversity, cultural change and the ability to translate complex legal guidance and procedures into practical easy to follow solutions. “I have a passion for people
and organisational development to raise performance and improve care services throughout the UK.”

He worked at East Sussex Fire and Rescue Service for 7 years as the Equality and Diversity Manager, trained all 900 staff on a two-day equality course and supported senior managers with the cultural change agenda.

He also worked at the Child Support Agency as a trainer and Executive Officer and prior to that worked as a National Insurance Inspector at the Department of Work and Pensions.

Mick is a Chartered Member of the Chartered Institute of Personnel and Development (MCIPD), a qualified coach (CMI Level 5) and won the Communities and Local Government Individual Award for “Leadership” for his work with the disabled community in 2008.

Heather Edwards

Music Mirrors

Heather Edwards studied music before teaching and lecturing at the University of East Anglia (1980-2014) and  Cambridge, Madingley Hall.  She is an honorary researcher with NSFT and UEA.

In 2012, having developed a neuro-rehab singing model for people living with dementia she founded the voluntary organisation Come Singing to carry this work forward and  now leads over 20 groups monthly in Norwich for Age UK, NSFT, NHS, Barchester, NorseCare and other organisations.

Music Mirrors arose from this experience and is a response to the need for people to retain their individual voices, memories and identity even when words fail.

More Speakers to be confirmed....

Christine Futter is a registered social worker with the HCPC and procurement professional who has worked over 30 years within adult social care. She began her career with Norfolk County Council as a Home Help Organiser in Norwich. Christine then trained as a social worker for older people and qualified as a Procurement professional responsible for managing domiciliary care contracts and tenders, before taking up her current role eight years ago as Chief Operating Officer of Norfolk and Suffolk Care Support.


Norfolk and Suffolk Care Support is a not-for-profit, information, advice and guidance company and lead contractor with Skills for Care for Workforce Development Funding distribution.

Christine currently sits on a number of the Sustainability and Transformation workstreams including, Local Workforce Action Board, Stakeholders, Enhanced Care in Care Homes and End-of-Life Care Boards. She also sits on the Skills Board of the New Anglia Local Enterprise Partnership for health and social care, contributing to the skills agenda for the Norfolk and Suffolk economy.

Nadra Ahmed OBE

Chair of National Care Association

Nadra Ahmed OBE has been Chairman of NCA since 2001. She has been involved in the field of social care for over 35 years and until 2005 was the Registered Manager of two private care homes for older people, having developed and run services since 1981.

Nadra has served on numerous government task forces and she was the Vice Chairman of Skills for Care for 11 years having been appointed at its inception. Nadra is a trustee of Parkinson's UK among other charities. She is the Deputy Lord Lieutenant of Kent and a Kent Ambassador.

In 2006 she was awarded the OBE for her services to Social Care. She is a regular contributor to journals and a speaks national and international conferences throughout the world. She is also regularly called upon by the major media networks to represent the views of social care providers. Nadra is driven by a desire to ensure the delivery of quality services to the most vulnerable members of our society. She works across a number of government departments which have an impact on the social care world giving evidence and expert advice to parlamentarians.

Jennifer Bute

Dr Jennifer Bute, lives in a Dementia inclusive retirement village.  Previously she worked in Africa as a doctor then as a GP for 25 years involved in medical education.  She resigned early as she realised things were not right, and was diagnosed with dementia nine years ago.  She passionately believes more can be done to improve both the present and the future for those living with dementia. Her website:  and her recently published book ‘Dementia from the Inside: a Doctor's Personal Journey of Hope’ 

Helen Stephen

DUET diabetes 

RGN, Dip HE, BSc, MSc, AET (Level 3)

A Registered Nurse and co-founder of DUET diabetes Ltd, Helen has spent many years working as a Diabetes Specialist Nurse (DSN) in the NHS both as a clinician and as an educator. In her current role as a Community DSN, she works closely with GPs and Practice Nurses as a mentor to help them provide high quality care to patients in their locality.

Claire Gilbert

Claire Gilbert is a Learning & Development Social Care Consultant who’s name has become synonymous with developing and delivering innovative and highly effective approaches to experiential learning in the filed of dementia care, leadership and quality improvement. 


Claire is also an Associate Lecturer at the University of East Anglia and Bradford University.  Claire is probably best known for leading the highly successful Care Coach programme for the Norfolk & Suffolk Dementia Alliance, her work extends to clients as diverse as: Norfolk County Council, Clinical Commissioning Groups, NNPC, East of England Co-Op, National Trust; and The Norfolk & Norwich Hospital to name a few.

Claire has amassed a wealth of hands-on experience of social care and is passionate about the delivery of compassionate, person-centred care.  Driven by her vision to ensure that excellence in care and support is appropriately recognised and rewarded, Claire was a co-founder of the not for profit Norfolk Care Awards which is now entering its sixth year of delivering the highly acclaimed Norfolk Care Awards Gala Award Ceremony.

Exhibitors & Sponsors

Are you interested in exhibiting your products or services at the Care For Norfolk Conference? 

It is a great place to showcase your products or services to the Health & Social Care Sector locally in Norfolk. 

We have a number of stands available in both the Top of the Terrace and The Norfolk Lounge. We are offering a stands from £150 + VAT

For more information please contact on 01508 447311 /

Some of Our Current Exhibitors & Sponsors:

Anglian Training 

Providing engaging experiential training to the Care Sector. 

Anglian Training provides a range of both mandatory and non mandatory training courses to the care sector, including Manual Handling, Safeguarding & Fire Safety as well as Mental Health First Aid, Basic HR & Legislation for Care Managers and Dementia Awareness. 

Anglian Drainage 

Offering responsive solutions to all of your drainage issues. 

Anglian Drainage are a responsive drainage company offering both planned and unplanned drainage works. This can include anything from a drain unblock to a full CCTV Survey using the latest equipment. 

Kare Plus

Homecare Provider & Staffing Solutions throughout Norfolk

Kare plus have over 30 years' experience in delivering care and support to individuals in their own homes, and supplying nurses and care workers to the private sector. Our aim is to deliver the highest possible standard of care and first class customer service. Each of our teams are highly skilled; their expertise, professionalism and reliability guarantees we deliver exceptional service, first time, every time. We offer a range of healthcare services to a diverse range of clients. 

Archant - Eastern Daily Press

The Eastern Daily Press has been the leading source of local news in its marketplace since 1870. Through its newspaper, website, e-edition and social media channels, it offers unrivalled coverage of local news and information to large local and loyal audiences each and every day.

Finders International

Tracing Hiers to Estates, Assets and Property. 

Finders International are global probate genealogists, a main firm on the BBC1 TV series Heir Hunters. We provide a free next of kin tracing service for the public sector and recently launched Finders International Funeral Fund which can help cover the costs of public health act and hospital funerals. 

DUET diabetes 

Delivering Understanding, Education and Training around Diabetes. 

DUET diabetes are dedicated to delivering understanding, education and training to empower nurses and carers; enabling them to make a positive difference to those living with diabetes. 

DUET diabetes provides diabetes workshops throughout East Anglia for staff at all levels within the adult care sector. 

What makes our service different? We focus solely on diabetes training; as small interactive groups led by a diabetes specialist nurse who also works within the NHS. DUET diabetes has learning provider endorsement from Norfolk & Suffolk Care Support Ltd, Hypo Awareness Week 2018 Excellence Award - Runner up. 

OM Interactive Limited 

OMI are producers of the award winning Mobii mobile interactive table and floor system. 

OM Interactive are a UK company who have been pioneers in the design of motion-activated sensory projections since 2005. 

Their award winning Mobii is a fully portable table and floor system that provides activities to simulate upper limb movement while seated around a table or lower limb while walking over the floor projection, provides cognitive stimulation, a positive outlook and social interaction, enabling quality time with family, friends and piers. 

Bright, appealing visuals respond to the smallest movements so that images can be coloured, butterflies scattered, bubbles popped and rockpools rippled, all set to music and high-quality sound effects. The wide variety of games, quizzes and reminiscence activities are suitable for all abilities and the option to customise the content with photos, art and music makes it a truly inclusive intervention for personalised care. 

The company has been creating motion-activated interactive sensory surfaces for over 13 years now and are proud to be leading the development of the use of their technology in care settings. 

Gordon Barber Funeral Home 

The very best in care and personal service

Our professional values are absolute to us and we guarantee that as we help you at one of the most difficult times in life, we will care for the deceased as you would if you could. Always compassionate, respectful and caring. 


We specialise in the bespoke design and manufacture of rooms, furniture and furnishings for care communities, so that your residents can live with lifelong freedom, enjoyment and status. 

At Furncare we believe that life in a care community should be enjoyed in a comfortable, admirable and inspiring environment. With this in mind we use our expertise to specialise in the design and manufacture of luxury bedroom packages, furniture and furnishings to create stimulating spaces that offer pleasurable living. In particular we work with the owners, managers and staff of residential care homes, dementia care, nursing homes, mental health, supported living and other care areas, to provide a complete solution that will improve your care environment and meet your requirements.


Changing the lives of people living with cognitive challenges, their family and those that care for them

The Magic Table is a series of interactive light games projected onto any table, with games specifically designed for two groups living with cognitive challenges: people living with mid-to-late stage dementia and adults living with learning disabilities.


The Magic Table encourages instinctive participation, stimulating physical, cognitive and social activity. It was developed alongside a 6-year PhD and is proven to increase physical activity, energy and alertness levels, motor skills and positive behaviour.


In just a few years, we’ve installed over 2,000 units across Europe and we’re already reaching over 7,000 people in the UK across care homes, libraries, hospitals, community centres and day care services.

Independence Matters 

A social enterprise reinvesting in the people that matter

We provide support services across Norfolk for adults with learning disabilities, people living with dementia and people with mental health problems. Our support enables people to maintain a level of independence that is right for them and their family carers. We aim to support people to live fulfilling and active lives in the heart of their communities. 


Free access to social care learning materials and information is available to all social care providers in Norfolk through a subscription taken out by Norfolk County Council.

Free access to social care learning materials and information is available to all social care providers in Norfolk through a subscription taken out by Norfolk County Council.

The SCILS website provides high quality learning materials and information providing under-pinning knowledge for in-house learning or to cover aspects of Health & Social Qualifications on QCF, Care Certificate and various other Qualifications from the Social Care Sector.

Materials can be completed individually or used by trainers / managers to facilitate group learning.

Other facilities include a Personal Development Planning System, News Desk, Discussions Board and Question / Answer Facility.

For access contact Norfolk and Suffolk Care Support on 01603 629211

The Mabel Rose Day Centre / Buddies Day Service

Two unique individual day services for people living with dementia and learning disabilities.

Our family run business has over 20 years experience in caring for people living with dementia and adults with learning disabilities. We offer an abundance of meaningful activities both indoors and out for each service. We’re lucky to be  based on a farm in Little Plumstead, not far from the centre of Norwich. We accept privately funded members or those with a personal budget. Free trial days available.

Leathes Prior Solicitors

Leathes Prior Solicitors are one of East Anglia's leading law firms offering a full range of legal services to organisations in Norfolk and beyond. 

Whilst our offering has stood the test of time (over 140 years to be specific), we are always looking at ways to develop the firm to ensure that we are providing the best possible service to our diverse and loyal client base, whether that be investing in the right talent or developing market leading niche offerings. With all four of our offices in the heart of Norwich, we like to think we understand our core client base very well, whether that be on an individual or commercial basis. We pride ourselves on the personal service that we deliver, ultimately ensuring that instructing lawyers need not be a painful or expensive process. 

Care Choices Ltd

Publisher of the Norfolk Guide to Care and Support for Adults and the Dementia Friendly Norfolk Guide.

Care Choices are the largest publisher of care publications for the care industry in the UK

East Point Care Ltd

Your specialist healthcare recruitment agency

A UK specialist nursing agency providing temporary nursing staff and healthcare professionals, across the care sector:


Specialising in the provision of:

  • General/Adult Nurses

  • Registered Mental Health Nurses

  • Learning Disability Nurses

  • Support Workers

  • Healthcare Assistants


Whatever your requirements, East Point Care have your care covered.


Supplying quality nursing staff since 2013.

UK Power Networks 

We can help those who need extra support in the event of a power cut. 

UK Power Networks own and maintain the electricity cables and lines across the East, South East of England and London. Making sure that homes and businesses have power. 

The BUILD Charity

Social, leisure and learning opportunities for people with disabilities in Norfolk.

BUILD is a Norfolk based, independent registered charity, providing community based social, leisure and learning opportunities for people (aged 16 and above) with any disability. There is no formal referral process, around 300 different opportunities taking place each year as we aim to provide the social life for people with disabilities that most other people take for granted. 

Carless & Adams LTD

Carless & Adams LTD is an award winning, independent, Architecture and CDM consultancy providing professional advice and services covering Architecture, CDM Advisor and Lead Designer

Carless + Adams provide a comprehensive service including concept and detailed design through all RIBA work stages, preparing Planning Applications, Building Regulations Applications, Construction drawings, specifications, design coordination, tender action and contract administration. Offering comprehensive, friendly advice tailored to our clients’ needs throughout the life of the project.

Our service is complemented by the ability to provide expert advice and guidance on compliance with the Construction (Design & Management) Regulations 2015; offering Principal Designer services and acting as CDM Advisors to Clients, Designers and Contractors. This service is also available on projects where we may not be providing the architectural service.


Citation - the Health & Safety, HR and Employment Law and regulatory compliance experts in the care sector.

Simply put, we help you stay protected. As Health & Safety, HR and Employment Law experts, we provide advice and support that's tailored to the care sector. 

We'll become your partner- acting as your personal advisor whenever you need it. 

From the moment you become a Citation client, take advantage of the immediate expert advice and guidance - backed up with site visits, documentation, online tools and our financial advice guarantee. 

We'll offer you access to CQC Pro - our online tool designed to assist with regulatory requirements. We can also offer a complete set of specialised policies and procedures, designed to keep you safe and compliant, as well as Mock Inspections, Fire Risk Assessments and ISO Certification. 

Heritage Will Writers

Award winning, dedicated Will Writers, serving all of East Anglia.

Established in 2002, Heritage Will Writers are East Anglia and the South East’s leading dedicated Will writing service, serving tens of thousands of clients. In addition to writing Wills, the team offer a full probate service, secure document storage and can help with trust enquiries, powers of attorney and property ownership changes.

Age UK Norwich 

Age UK Norwich is a local charity working in the community to support older people, their carers and families. 

At Age UK Norwich we provide a range of services, to people aged 50+ living in the city of Norwich, including:

  • Information, Advice and Welfare Rights services, helping to secure benefits, provide debt advice and fix housing issues

  • Helping people to stay active through local community activities including History Walks, Film Clubs and Boccia. 

  • A Befriending scheme, providing company in people's homes to help reduce loneliness

  • A range of Dementia services supporting people living with dementia and their carers at Marion Day Centre

Careline Community Service / Lily

Careline = Supporting you to live safely and independently in your own home.

Lily = Helping adults in west Norfolk get involved in our community

Careline Community Service can provide and install equipment within the home to support people to live independently including; Careline Alarm – 24/7 assistance at the press of a button; Key safe – Providing secure access to your home;  Assistive Technology – falls detectors, linked smoke/CO2 detectors; BuddyButton (GPS trackers) with 24/7 assistance


Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the 'No Lonely Day' initiative, and encourages our residents to develop friendships and engage in our local community.

Everything Office 

Everything for every office

We supply and deliver promotional and printed goods, stationery, furniture, catering and facilities supplies.

Newline Anglia Ltd

Newline your Total Cleaning Solutions partner

At Newline we like to partner with our customers to help them make the best cleaning choices for their business. By working with you on innovative products and methods, the latest best practice and delivering effective training from our 25 years industry experience, we help build trust between the supplier, the buyer and most importantly the cleaning operative. Backed up by a first class service from our team we are always on hand to deliver expert advice. 

Thornbury Nursing Services

Thornbury Nursing believe it is more important than ever to offer high quality, clinical care at home and in the community.

Thornbury Nursing’s specialist community nurses and carers provide temporary nursing and care support for individuals living at home or in the community. We support individuals with short or long-term health conditions as well as offering support with end of life care. We’re available 24 hours a day, 7 days a week so you can be sure we’ll be there when you need us.

Home Support Matters

We offer care and support for individuals living in their own homes across the counties of Suffolk and Norfolk

Home Support Matters offers tailored solutions to support individuals remain independent within their own home. In addition they operate a number of rapid response services supporting prevention of admission to hospitals or supporting with discharge solutions for people from hospital.


The Art of Assisted Bathing

We are a bath and shower tray manufacturer, based in the North East.

Our products include a range of Easy Access and Assisted baths for the elderly or less able.

Invatech Health - ATLAS eMAR for care homes

The only eMAR independently proven to increase safety, efficiency and accountability in medicines management for care homes

Medicines management processes within institutional settings such as care homes are often complex and involve a multi-disciplinary approach. Our Atlas eMAR solution helps improve patient safety and reduce the risk of medication errors.


Atlas has been the most successful electronic medicines management solution proven through independent research.

Beaucare Medical & Agecare Eastern

Care Home Supplies Nationwide

Beaucare® Medical Ltd is a leading national supplier to care homes and the healthcare sector since 1992. We supply the full range of medical, nursing, hygiene supplies and capital equipment.

Christie & Co 

Christie & Co 

Business built around you

Christie & Co specialise in the care market for both buying & selling and valuation services. 

The Norfolk Cleaning Group

Setting the cleaning standard for Norfolk since 2008.

The Norfolk Cleaning Group are Norfolk’s leading providers of laundry and cleaning services. Working with care providers and social services, we provide specialised deep cleaning, rubbish removal and regular cleans to vulnerable members of the community. As well as commercial and red bag laundry services with a delivery and collection service.


A UK Manufacturer and distributor of food preparation products to the Food Service Industry since 1928

An established name in the Industry who manufacture products built to last based in North Wales.

Extra Hands Homecare

A reliable home care company that you can trust with core family values & a price you can afford

Extra Hands Homecare are one of the longest established multi award winning, family owned and run home care companies. Setting the standard for homecare across Norfolk. Our Head Office at Heacham has recently been inspected by the Care Quality Commission and been rated as Outstanding!

Care Vision 

Cloud-Based, Complete Care Management Solution. Less Admin, More Caring.

Care Vision has been made through the eyes of a carer based on the principle, that simplifying means unifying. The many types of tasks and departments that share space under your one roof should also share one integrated system designed by real people working in real care settings. From E-mar to food prep, housekeeping, health & safety, HR and family visits.

Lingwood Care Farm

Care farming sessions on an established working farm

Situated 1 mile off of the A47, at Lingwood, near Acle, on an established arable and livestock farm, we offer the opportunity for people with disabilities to join us to develop new skills in a working farm environment, building confidence, self- esteem. Improving people skills, such as communication and respect. Development of basic work skills, such as timekeeping,
numeric skills, ability to understand and accepts tasks, and focus. Enhancing quality of life.

Norfolk & Suffolk Care Support

N&SCS - supporting the delivery of health and social care excellence in Norfolk for 17 years.

N&SCS supports the paid and unpaid adult social care workforce by:


  • Providing workforce development information, advice and guidance, and training

  • Raising the profile of care pathways and career development

  • Encouraging innovation and continuous improvement of services in the care sector

  • Gathering intelligence to develop and influence strategic workforce development

  • Encouraging collaboration in integrated working with key partners in the health and adult social care sectors

Norsecare Ltd 

NorseCare are Norfolk’s largest care home provider, managing residential Care Homes and Housing with Care Schemes across Norfolk

Our aim is to offer high-quality care and support, which enables people to be as independent as possible and remain healthy, active and engaged within their community. Working for NorseCare provides a rewarding career in a supported environment, giving you specialist training and guidance to deliver the best possible person-centred care at all times. We believe in making a difference to the lives of everyone around us.

Home Instead Senior Care

Providing quality award winning care in the comfort of your own home

Home Instead Senior Care specialise in supporting older people to live comfortably and safely in their own homes. Whether you are looking for help getting dressed and showered, help around the house or companionship, we can provide personal, tailored and flexible support to meet your needs


Digital memory journals designed for people living with dementia

Founded at the UEA SyncTheCity hackathon, Memjo provides everything you need to create interactive digital memory journals that run on low cost touchscreen tablet computers. From our website family and friends can upload photos, music, videos to create memory journals. A subscription also includes general reminiscence material. We also offer subscriptions designed for any care organisation that wants to provide one-to-one or group reminiscence activities.

DIAL Great Yarmouth

Improve the quality of life for people in the Borough of Great Yarmouth by providing financial and personal advice and guidance.

DIAL Great Yarmouth is an independent Charity providing information and advice to disabled and vulnerable residents across the Borough of Great Yarmouth since 1985.

We provide specialist advice and support on all aspects of the benefits system including help to complete complex benefit claim forms through to support at Tribunals.


DIAL also has fully qualified Money and Debt advisors (qualified up to Debt Relief Order Level) who help and support people who have financial issues by providing budgeting support, setting up of manageable repayment plans, and liaising with creditors.


Our knowledgeable staff are able to provide information and advice on a wide range of issues including housing, other support services and much much more.

Norvic Healthcare

Leading healthcare agency in East Anglia specialising in all sectors of healthcare from Domiciliary Care to Mental Healthcare support

Norvic Healthcare are a leading healthcare agency in East Anglia. We have been providing high quality healthcare since 1999 and are regulated by the Care Quality Commission. We are a family run business and specialise in all sectors of healthcare from Domiciliary Care to Mental Healthcare support. Here at Norvic healthcare we treat our staff and clients with Dignity, Compassion and Respect. Our aim is to provide our clients with excellent quality healthcare services.


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